FAQs & Troubleshooting

Have questions? We have the answers. If you don't find what you're looking for, don't hesitate to reach out.

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20 articles in this collection
Written by Jon Hainstock and Ben Bartling

How do I view the schedule by month?

Learn how to view shifts and timesheets by month.
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Written by Jon Hainstock
Updated over a week ago

Do you accept any forms of payment other than credit card?

Can I pay by check or ACH?
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Written by Jon Hainstock
Updated over a week ago

Why are my totals off?

Why are the totals less than what are scheduled?
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Written by Jon Hainstock
Updated over a week ago

Why are some of the shifts (or timesheets) faded?

Find out why your shifts or timesheets are faded.
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Written by Jon Hainstock
Updated over a week ago

How do I transfer ownership of the account to someone else?

Need to switch owners? No problem!
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Written by Jon Hainstock
Updated over a week ago

What is an active team member?

Your plan is calculated using the active team member count.
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Written by Jon Hainstock
Updated over a week ago

Why am I being billed for extra team members (users)?

Confused by your subscription's team member spots? This article explains how this is calculated and how to adjust it.
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Written by Jon Hainstock
Updated over a week ago

Why am I not receiving emails, text messages, or push notifications?

Are you or your employees not receiving notifications?
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Written by Jon Hainstock
Updated over a week ago

What's the scoop with the free Essentials plan change?

This article explains the change we made to our free Essentials plan and what motivated us to make this change.
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Written by Ben Bartling
Updated over a week ago

How do I find the mobile app?

Use our free iOS and Android mobile apps to schedule, track time, and communicate with your team.
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Written by Jon Hainstock
Updated over a week ago

Trouble logging in?

Need help logging in or resetting your password? Here are some things to try.
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Written by Jon Hainstock
Updated over a week ago

Can I edit schedule templates?

Can I edit one shift in a schedule template?
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Written by Jon Hainstock
Updated over a week ago

How can I convert shifts to timesheets?

Learn how to convert your shifts to timesheets without manual entry.
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Written by Jon Hainstock
Updated over a week ago

Why don't you offer an "auto-schedule" feature?

You want to click one button and have your schedule magically built for you? This article explains why we don't do this.
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Written by Ben Bartling
Updated over a week ago

How can I view the history or see who made changes to a record?

Need to find out who made a change or when something was changed? This article explains how to view this information.
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Written by Ben Bartling
Updated over a week ago

Can team members see the hourly wage rates of others?

Hourly wage rates are sensitive. This article explains who can see them.
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Written by Jon Hainstock
Updated over a week ago

What is the hidden team members row?

What is the "Hidden Team Members" row when viewing the schedule in team grid view?
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Written by Ben Bartling
Updated over a week ago

Why am I seeing a "Data Overload" message?

This article explains what the "Data Overload" message means, and how you can workaround it?
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Written by Ben Bartling
Updated over a week ago

Can I adjust the format or sizing when printing?

This article shows you how to change sizing and formatting so your hard copies are pretty!
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Written by Jon Hainstock
Updated over a week ago

How do I export shifts, timesheets, time offs, etc. to CSV?

This article covers how to export your records to Excel.
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Written by Jon Hainstock
Updated over a week ago