FAQs & Troubleshooting

Have questions? We have the answers. If you don't find what you're looking for, don't hesitate to reach out.

Jon Hainstock avatar Ben Bartling avatar Brooke Eisner avatar
22 articles in this collection
Written by Jon Hainstock, Ben Bartling, and Brooke Eisner

Why am I seeing a "Totals Disabled" message?

This article explains what the "Totals Disabled" message means, and how you can workaround it?
Ben Bartling avatar
Written by Ben Bartling
Updated over a week ago

What are active team members?

Active team members are the people that are currently part of your organization.
Ben Bartling avatar
Written by Ben Bartling
Updated over a week ago

How do I view the schedule by month?

Learn how to view shifts and timesheets by month.
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

Why is the mobile app unable to find my location?

Is your app unable to fetch location during attempts to punch in? This article describes what to do to resolve this issue.
Brooke Eisner avatar
Written by Brooke Eisner
Updated over a week ago

Do you accept any forms of payment other than credit card?

Can I pay by check or ACH?
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

Why are my totals off?

Why are the totals less than what are scheduled?
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

Why are some of the shifts (or timesheets) faded?

Find out why your shifts or timesheets are faded.
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

What are archived team members?

Archived team members are no longer part of your organization, but you can still view all of their historical data.
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

How do I transfer ownership of the account to someone else?

Need to switch owners? No problem!
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

Why am I being billed for extra team members (users)?

Confused by your subscription's team member spots? This article explains how this is calculated and how to adjust it.
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Written by Jon Hainstock
Updated over a week ago

Why am I not receiving emails, text messages, or push notifications?

Are you or your employees not receiving notifications?
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

How do I find the mobile app?

Use our free iOS and Android mobile apps to schedule, track time, and communicate with your team.
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

Trouble logging in?

Need help logging in or resetting your password? Here are some things to try.
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

Can I edit schedule templates?

Can I edit one shift in a schedule template?
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

How can I convert shifts to timesheets?

Learn how to convert your shifts to timesheets without manual entry.
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

Why don't you offer an "auto-schedule" feature?

You want to click one button and have your schedule magically built for you? This article explains why we don't do this.
Ben Bartling avatar
Written by Ben Bartling
Updated over a week ago

How can I view the history or see who made changes to a record?

Need to find out who made a change or when something was changed? This article explains how to view this information.
Ben Bartling avatar
Written by Ben Bartling
Updated over a week ago

Can team members see the hourly wage rates of others?

Hourly wage rates are sensitive. This article explains who can see them.
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago

What is the hidden team members row?

What is the "Hidden Team Members" row when viewing the schedule in team grid view?
Ben Bartling avatar
Written by Ben Bartling
Updated over a week ago

Why am I seeing a "Data Overload" message?

This article explains what the "Data Overload" message means, and how you can workaround it?
Ben Bartling avatar
Written by Ben Bartling
Updated over a week ago

Can I adjust the size, columns, and what's visible when printing?

Learn how to change sizing and formatting so your hard copies are pretty!
Ben Bartling avatar
Written by Ben Bartling
Updated over a week ago

How do I export shifts, timesheets, time offs, etc. to CSV?

This article covers how to export your records to Excel.
Jon Hainstock avatar
Written by Jon Hainstock
Updated over a week ago