How can I understand my invoice?
At ZoomShift, we have two types of billing frequency: yearly and monthly. In this guide, we'll show you what an invoice looks like and how you can understand your invoice.
Annual Invoices
If you are on an annual subscription, you pay upfront for the year. As a bonus, annual subscription customers save 20% off automatically—your renewal date will always be the same. If you signed up on May 10th, 2024, then your next renewal invoice will be scheduled for May 10th, 2025.
What happens when I add or remove a team member from my annual plan?
When you set up your subscription and begin paying, you pay for a certain number of Active Team Member Spots, but you'll have total freedom to remove or add new team members at any time.
When you add a new team member, your subscription automatically adjusts to include the additional Team Member Spot, resulting in a pro-rated charge, which typically bills within the next 12 hours. Depending on how often team members are added and when, you may see several invoices in a given month or several lines on an invoice reflecting these changes.
It can also happen that you want to delete a team member you've already paid for; in such cases, it will result in a pro-rated credit being placed in your account for the unused remaining time. You will see these credits on your next invoice. Make sure you edit the Team Member Count after deleting the user, as this won't happen automatically.
Here is an example of an annual invoice that includes a new team member addition that took place during the billing cycle.
Remaining time: time you did not pay for initially, but now must be billed for. This line comes when you increase your active Team Member Count during the billing cycle
Unused time: time you paid for but did not use; it will always show up next to a credit, and it happens when you delete a team member you've paid for during the billing cycle
- The first line of this invoice shows that on 9/17, the account was updated to 51 active seats, resulting in a charge of $1,164.09.
- The second line reflects a pro-rated credit for the previously paid 50 active seats under their annual subscription.
- The Amount Due represents the difference owed after applying the prorated credit for the change in team size.
Monthly Invoices
If you are on a monthly subscription, it means you pay an invoice each month. Your renewal day will always be the same. If you signed up on May 10th, then you will be billed on the 10th of every month.
Just like with annual invoices, you might add or remove a team member during the billing cycle. If you add someone, you'll see a pro-rated charge for the remaining time. If you remove someone, you'll get a pro-rated credit for the unused time.
Remaining time: time you did not pay for initially, but now must be billed for. This line comes when you increase your active Team Member Count during the billing cycle
Unused time: time you paid for but did not use; it will always show up next to a credit, and it happens when you delete a team member you've paid for during the billing cycle
- The first line shows the update to 121 Active Team Members on 2/17/2020. The second line is a credit for the original 164-member subscription.
- The third line reflects an increase to 122 members on 2/20, with the fourth line showing a pro-rated credit for the 121-member plan from 2/17.
- On 2/24, the fifth line shows a reduction back to 121 members, and the sixth line includes a credit for the 122-member charge from 2/20.
- The final line is the charge for the 2/25–3/25 subscription, based on 121 members, with credits applied from previous changes.
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