Roles & Permissions

There are three roles in ZoomShift you can assign to team members: Manager, Supervisor, & Employee. Each role comes with different permissions. 

Roles can be given and found on the Team page. Simply click the Team Member (or click +New in the upper right to create a new one), and choose the role within the Permissions tab.


Managers have full permissions except that they are not able to edit account or billing information. Managers can add/edit team members and see team member wages. The manager role/permission is most often assigned to general managers and owners that did not create the account.


Supervisors have permissions to add/edit shifts and approve/deny requests, however, they can’t add or edit team members, adjust settings (positions, locations, etc.), see team member wages, or edit timesheets. 

Many organizations will assign the supervisor role to team members who are trusted to edit the schedule, but they are not allowed to see team member wages. This often means that shift managers or assistant managers are assigned to this role.


Employees are not allowed to edit the schedule, edit timesheets, or see other team member wages. They are only allowed to view shifts, request time off for themselves, and request shift swaps for their own shifts.

Other Roles & Permissions


Each ZoomShift account has only one owner. By default, the owner of the account is the person who created the account. The owner has full permissions. Only owners and Billing Liaisons can view and edit billing information. 

Billing Liaisons

Billing liaisons can view and edit ZoomShift account information including invoices, subscription info, and account status.

Here is a matrix of roles and permissions in ZoomShift:

*Please note that only Manager level Team Members can edit permissions for Team Members.

If you didn't find the answers you were looking for in this article, please reach out to Support for further assistance. 

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