Why am I not receiving emails, text messages, or push notifications?
Are you or your Team Members not receiving the notifications you are expecting?
Check your Account Notifications. You can find these under Settings>Notifications. (This can only be done by a manager or owner. )
Make sure you toggle on any notifications you want your Team Members to be able to receive.
If your Account Notifications are on, but you are still not receiving notifications, then check your Individual Notification Preferences.
These can be found on the web by clicking your initials in the upper right and choosing Notification Preferences.
These can be found on mobile in Settings>Notification Preferences.
On mobile and web the preferences will look the same. Make sure that you have checked the notifications types for each situation that you want them received for.
If you didn't find the answers you were looking for in this article, please reach out to Support for further assistance.