Why are wage totals not calculating on Schedule/Timesheets/Payroll?

You may notice that there are several areas where wages and hours are calculated out. If you notice wage areas are calculating out to $0, but hours are present next to it, there is a way to resolve this issue. 

Wage totals are tied to what is either manually entered on the shift. 

Or, what is entered in on the Team page under that Team Member: Managing wages on the Team Page

Please note- Wages entered on the Team page will apply to all shifts and timesheets for that Team Member that are created after the wage is entered in. Wages entered on the shift only apply to that shift. 

Common Questions: 

Once I enter the wages for my team members, why is the total not automatically totaling on the shifts and timesheets already completed?

When wages are added or updated they only apply to the shifts created after this was completed and not before. In order to get those shifts and timesheets to total out correctly you will need to go into each one and add the wage manually. You can do this by clicking on them and entering in the wage in the Hourly Wage section as seen above . However, once that is complete all the new shifts and timesheets will have the entered wage. 

What if we have a special pay rate for Holiday's or Weekends? 

No problem. The easiest way to accomplish this would be to create a position, such as Holiday-(Position). Then assign it to all applicable team members. Then on the Team Page you can set an individual rate for that on the Team Member profile. Learn more about that here: Managing Wages

Didn't find the answer to your question? Contact Support.